Help > FAQs

Frequently Asked Questions (FAQs)

Questions About Delivery prior to placing an order

When will my tickets be shipped?

Ticket delivery can vary greatly by event, ticket, and seller. Sellers will ship your tickets as soon as possible, and be assured sellers derive no benefit from delaying your shipment - the sooner you get your tickets, the better for everyone.

Some tickets are not available until a few weeks prior to an event. Therefore tickets are not guaranteed to ship immediately, but will definitely arrive reasonably in advance of the event. You can also always contact your ticket seller directly with any questions or concerns about ticket delivery.

You will receive an email: 

• When a FedEx tracking number is created for your order
• When your tickets ship (when FedEx picks up your package and scans it into their system)
• When your tickets are delivered

Why do you use FedEx for ticket shipment? 

Sellers ship via FedEx due to security and customer service concerns. Tickets are one-of-a-kind items that often cannot be reprinted or replaced if lost in the mail. The fast, secure delivery provided by FedEx ensures tickets will arrive promptly after they are shipped. (Please note FedEx shipping does not mean tickets will necessarily ship immediately after an order is placed.)

How can I track my ticket package?

You can track your ticket package using the FedEx tracking number emailed to you after your shipment is created. Shipments are generally not created until tickets are available to ship.

Will I get my tickets before the event?

All tickets are guaranteed to be delivered in time for the event once a ticket order is accepted by a seller. Sellers who do not provide customers with their tickets must refund 125% of the order total (see our guarantee). Sellers also are subject to numerous penalties in our rating system for “dropping” orders. (The rating system determines what tickets sellers can list, how and when they can list them, what they're charged for doing so, etc.). Sellers therefore have every incentive to fulfill a purchase and to do so as quickly as possible.

Can I order tickets the same day of an event and, if so, how? 

Tickets may only be purchased the day of an event if the tickets can be delivered via local pickup, will call, or email. “Local pickup” means tickets will be picked up at a location near the venue. “Will call” means tickets will be picked up at the box office of the venue roughly an hour before the event. “Email” means the tickets will be e-mailed to the purchaser at the seller’s discretion. Rarely, ticket sellers may even choose to send tickets via “courier” or perhaps even ship the tickets if time permits.

Availability of these various delivery methods is at the seller's discretion. Some sellers will notate either one or all of the three methods explicitly on the ticket listing or present one or more specific options during checkout. Other sellers default to “Near-Term Special Delivery” (tickets will likely be delivered with one of these three methods, but the seller should be contacted directly and proactively to arrange delivery).

Some ticket listings advertise "Last Minute Pickup" as a possible near-term delivery method during checkout. This delivery method is equivalent to local pickup and means the tickets may be picked up no sooner than 2 hours before the event at an office near the venue.

In any event, after a near-term order is placed, contact the ticket seller promptly to confirm the delivery process.

Can tickets be shipped to an address other than the billing address? 

Customers may specify a shipping address for most ticket orders placed through Section2Tickets.com. Based on the total value of the ticket order, restrictions may apply; and if so, are advertised on the checkout page and are clearly visible to customers. Sellers may request a signed authorization if they desire proof of acceptance of the alternate shipping plan (for everyone’s safety, to cut down on credit card fraud.) The alternate shipping policy (where relevant) is as follows:

1) If the order is less than $750, the seller is expected to ship the tickets to the alternate shipping address (please advise the seller if this is a problem).

2) If the order is between $750 and $5000, the seller can reject the ticket order due to the address issue or accept it and ship the tickets to the shipping address.

3) If the order is $5000 or greater, no alternate shipping address is allowed.

Can I change my shipping address after ordering?

The seller may be contacted directly to determine if tickets can be shipped to a different address from the official one on the order. Sellers are very security-conscious about where they ship tickets, and thus will likely only alter delivery information if it can be proven to be truly necessary. Again, while annoying, this policy exists for customer protection.

Can seller ship tickets to PO boxes? 

Sellers must use FedEx for ticket shipment security concerns, and FedEx cannot ship to PO Boxes. So if a PO box is entered as the shipping address on an order, the seller will contact you (or you could contact the seller) for a physical shipping address required for FedEx shipment.

Are certain tickets available for will call, email, or local pick-up?

The event tickets listed on Section2Tickets.com are being sold by many different people (trusted companies and individuals), so sellers possess different capabilities for ticket access and delivery. Tickets are thus only available for local pickup or email delivery if that delivery option is either explicitly stated on the listing notes or available as a delivery option during checkout. Remember, most ticket orders are shipped well in advance of the event.

How soon will I receive emailable tickets?

Tickets are not always available for immediate e-delivery after order placement because some primary ticket providers do not distribute electronic tickets until closer to the event. Customers should therefore contact their seller directly for an accurate lead time for emailing tickets.

Can tickets be shipped internationally?

The multitude of sellers who list tickets on Section2Tickets.com are located throughout the United States, Canada, and even Europe; and their shipping abilities vary significantly in terms of where they are able or willing to ship tickets. A list of possible shipment countries may be accessed on the checkout page for a ticket listing. Sellers can only ship tickets to those countries listed as shipping options on that checkout page, and customers can always look at other ticket listings to attempt to find sellers who can ship to their preferred location.

How do I access US event tickets if I am an international customer?

International customers have three main ways to access event tickets for US-based events:

1) Order tickets and input a US-based shipping address: use this option if the event is more near-term in nature and the tickets can be shipped to a friend’s house in the US or even a hotel.
2) Order tickets marked as available for will call, email, local pickup, etc.: tickets are only available using one of these methods if it is specifically advertised on the listing notes and/or during checkout.
3) Order tickets and input your home address for shipment: if the event concerned is some time away and thus likely to ship before your travels. The ticket supplier may also then be contacted directly to provide an alternate US-based address if necessary.

Questions About Delivery after placing an order

Why did the seller ship e-tickets?

Generally, there could be two explanations:

1) The ticket seller may not have access to the electronic ticket file. Many ticket sellers receive tickets from sources other than direct primary sources. Sellers may therefore be supplied with printed out e-tickets rather than actual electronic files. The only option for them in such cases is to ship the e-ticket printouts to end buyers via FedEx.
2) Many ticket sellers prefer to ship e-tickets for security reasons: Emailed tickets are easy to re-print and thus duplicate/invalidate - a major fraud concern. Section 2 Tickets already has security measures in place to prevent e-tickets being compromised, but extra security never hurts. Many sellers prefer the security measures associated with physical delivery - proof of delivery, and ensuring against ticket duplication by printing tickets on special paper that cannot be copied without invalidating the bar code - to secure e-ticket purchases from ticketing fraud.

What should I do if I enter my address incorrectly?

If the tickets have shipped already, contact your seller to attempt re-routing the tickets. If the tickets have not shipped, contact your seller to change the shipping address information. Any address issues should be corrected as quickly as possible to prevent credit card authorization failure and sellers then rejecting the order.

Will a signature be needed for my ticket package?

Whether a signature is required for ticket orders depends on the seller of the order concerned. Most sellers do not choose to include a signature requirement on ticket packages, unless extra security is required for the buyer, as in the case of the order having an extremely high value (thus ensuring the right person is receiving the tickets and the order is fulfilled properly).

If the signature issue is problematic, customers may contact their ticket seller to waive the requirement, or:

1) Pick up the tickets after-hours at the local facility mentioned by FedEx on the delivery door tag.

2) Call FedEx and ask them to hold the tickets at your local facility for package pick-up at another time.

3) Call FedEx to request delivery at a time when someone will be there to receive the package.

4) Leave a note for FedEx delivery personnel to leave the tickets on the next delivery attempt (does not always work).

What happens if I am not home to sign for tickets from FedEx?

FedEx typically tries to delivery tickets on three consecutive business days and should leave a door tag each time they stop by your address. FedEx then holds the package at a local facility for a few days (number varies) before returning it back to the sender’s address if the recipient does not come in to claim it.

Who can sign for FedEx shipments?

FedEx usually accepts the signature of anyone over the age of 18 (some FedEx drivers accept signatures from younger people). Please note that the person who signs for the package does not have to be the package recipient. This policy does not always apply when a customer accesses tickets from a local FedEx facility (usually requires the actual customer to pick up the package and provide proper identification).

Why are my tickets in Memphis, Tennessee?

Memphis, Tennessee is a major shipping hub for FedEx and some ticket orders may appear to move further away from their end address by passing through there prior to arriving at their destination. Do not be alarmed if this situation appears (simply note the end destination shown in the FedEx tracking information).

FedEx claims my tickets have been delivered, but I don’t have them.

There are three things you should do:

1) Look outside your home for the tickets very closely (FedEx personnel sometimes hide tickets in unseen areas to deter theft).
2) Call FedEx (1-800-463-3339) with your tracking number to ask for more information (since FedEx was the last entity that possessed your tickets).
3) Call the seller of the ticket order to see if there are alternative ways for you to re-access the tickets (no guarantee, but worth a try).

You can also always ask the seller of your order (the original sender of the package) to file a claim with FedEx if a FedEx-related error is determined and causes your tickets to be mis-delivered and not available prior to the event.

FedEx has returned my tickets because I wasn’t there to receive them.

Customers should contact their seller ASAP and the seller will re-ship the tickets back out to the customer. Another shipping fee will be charged, but this request is otherwise easily accomplished. Also, please note that sellers are not responsible if a customer misses an event due to their inability to access tickets from FedEx once they are shipped.

My tickets were not shipped by the date estimated by FedEx.

FedEx automatically estimates a ship and delivery date for any package based on the date a tracking number is initiated. Some customers may be confused when they see this date and assume it is a reliable estimation for when their tickets will ship. Please note this date is automated, in no way related to the ticket order, and should be ignored. You will be emailed separately when your tickets are actually shipped (or more accurately, picked up by FedEx).

My tickets were not shipped by the date estimated by the seller.

Sellers are expected to input a delayed ship date if they do not have a given set of tickets in hand when they’re listed on our website. This ship date is then either advertised on the ticket listing or emailed to customers after an order is placed. Contact your seller if your estimated ship date is exceeded. Sellers are adversely rated (ratings determine what tickets sellers can list, how and when they can list them, what they're charged for doing so, etc.) for shipping tickets after any estimated ship date, so shipping delays are rare.

Why was my FedEx shipping label canceled?

Ticket sellers sometimes create and then cancel FedEx shipping labels through our system because they need to change something about the delivery of a ticket order. Sellers have to create new labels to adjust ticket shipment methods, locations, etc., if that is required. A canceled FedEx label does not in anyway imply a canceled order. An email notification will be sent when the seller creates a new tracking number.

Why is there a delay with my tickets when my friend's tickets for the same event arrived sooner?

There are three possible answers:
1. The friends purchased tickets from a primary ticket source, thus allowing more immediate access and faster delivery.
2. Some ticket types tend to print later or sooner than other ticket types (for example, VIP tickets tend to print later than regular ticket inventory).
3. Different ticket sellers access tickets in different ways, at different times, through different people. Some sellers buy tickets from other sellers rather than from the venue directly. Other sellers may ask venues to hold tickets until a certain date, thus requiring less inventory handling. Thus, tickets for an event are often available on different timetables. 

A delay in shipping in no way impacts the guarantee that you will receive your tickets in time for your event!

What happens if my tickets aren’t delivered in time for the event?

All customers are guaranteed to receive their tickets before the event or else receive a 125% refund of the entire cost of their order (ticket cost, shipping cost, and fees combined) via our worry-free guarantee (click here for more information).

Questions About Tickets prior to placing an order

Are the tickets sold through your website real tickets to actual events?

All the tickets listed on Section2Tickets.com are guaranteed to be legitimate and arrive in time for the event or else a 125% refund of the entire cost of the order (ticket cost, shipping cost, and fees combined) will be given per the terms of our worry-free guarantee (click here for more information). We only deal with licensed, registered ticket selling companies, so customers are buying from professionals who sell tickets for a living. A rating system for ticket sellers is also in place, with the ratings determining what tickets sellers can list, how and when they can list them, what they're charged for doing so, etc. This system is in place to ensure selling policies are followed and customers receive a perfect buying experience.

Are the seats listed on your website side-by-side?

All seats are guaranteed to be together unless explicitly stated otherwise in the seller notes on the ticket listing. Seats not together must be advertised as being “piggybacked”, “split” above a certain purchase quantity, etc.

How do I know if a seat is an aisle seat?

Sellers are allowed to advertise certain tickets as “aisle seats” if the tickets are sold in pairs or threes (one must be on the aisle). Sellers may also require on a listing that a customer must buy X number of tickets to receive an aisle seat.

Do you have handicap seating for this event?

We can only guarantee seats labeled as “handicap accessible” or “WC” (wheelchair accessible) are regarded as disability-access. A given seat being deemed handicap accessible is solely based on the venue’s judgment. Customers may check venue websites for certain areas deemed “handicap accessible” to better understand where easy-access seating might be located.

Are certain tickets partial, obstructed, or limited view?

Sellers are required to record on listing notes if a venue considers a given seat as being visually obstructed. This visual determination is based solely on the opinion of the venue. Ticket listings without a visual warning are thus not considered obstructed by the venue. Neither Section 2 Tickets nor the sellers on our exchange are directly familiar with each individual venue's seating.

What does it mean when tickets are advertised as possibly being in many sections and/or rows?

Some sellers list tickets as being in multiple sections and/or rows (or a zone consisting of several rows and/or sections ) to allow more flexibility to provide tickets. This means a buyer could end up with seats in any of the sections and/or rows specified. Customers should not purchase from generalized listings if they are uncomfortable with the possible range of seating options.

Why can I not purchase a certain quantity of tickets?

Sellers prefer to list tickets at least in pairs to increase the chance of selling all the tickets in a listing. Entertainment events are social occasions that people usually attend with friends or family. Single tickets are much harder to sell and sellers try to avoid being left with single seats by not selling all but one ticket in a listing.

Why are similar tickets different prices?

The tickets listed on our nationwide exchange belong to many different sellers with many different perceptions about seating worth. This means tickets in the same (or similar) section and/or row might well be valued very differently by their various sellers.

Where can I find seat numbers for ticket listings?

Ticket sellers don’t advertise seat numbers due to:

1) Privacy: Some sellers are season ticket holders, so showing seat information would reveal their identity.
2) Uncertainty: Some sellers simply may not know which seats will ultimately be distributed to which customers immediately after a purchase. Sellers may instead wait to distribute their ticket inventory based on what other people order from their listing to ensure as many people as possible are accommodated with consecutive and acceptable seating.
3) Double-Ordering: There is often a delay in sellers being able to remove ticket inventory from websites once a certain set of tickets is purchased. Seat-specific ticket listings would result in numerous customers potentially buying the same seats at the same time, prompting a large number of rejected orders and thus a large number of unhappy customers.

Can you place tickets on hold for me?

The tickets listed on our website are actually owned and shipped by many different sellers. So we unfortunately cannot put tickets on hold for customers.

How should I interpret notes on ticket listings?

It’s very important to note that Section 2 Tickets only stands behind what the ticket seller of a given listing explicitly promises to deliver to a customer. Customers should therefore not read anything into ticket notes and their meaning. (For example, the term “side of stage” means that the tickets are located to either side of the stage - nothing more. It does not necessarily mean the tickets are “close to” or “next to” the stage.)

What are paperless tickets?

Paperless Ticketing is a new technology premiered in 2008 whose purpose is to secure ticket transactions against fraud by eliminating a paper-based ticket and only using electronic information to verify a purchaser’s identity. Paperless tickets therefore require the original purchaser of the tickets to have their credit card swiped at the venue to gain entry to the event for the party using the tickets.

Ticket sellers usually arrange paperless ticketing events in one of two ways:

1) A representative from the seller’s office meets the customer and/or their party at the venue prior to the event, waits in line with the party, and has the company credit card scanned by venue personnel at the gate to gain entry for the party using the purchased tickets. Note that sometimes buyers will have purchased part of a set of tickets, and then must be joined with the party who bought and/or is using the rest of the tickets before lining up to enter the venue. So please try to be patient as this process can sometimes be a bit tedious.

2) The ticket-selling company purchases the paperless tickets initially on a gift card (eg: VISA) and then mails this gift card to any subsequent ticket buyer, who then takes the (original purchase) card with them to the venue and has it swiped by venue personnel to gain entry to the event. Note that it is not required to provide ID in this case as the gift card is nameless.

What are flash tickets?

“Flash” ticketing is a new innovation (albeit a rare one) used as an occasional means for ticket distribution by some venues and event promoters. Customers with “flash” tickets access their tickets by swiping the credit card used for the ticket purchase at a venue kiosk. This kiosk will then print out a ticket receipt that the event-goer then presents to venue personnel to gain entry to the event.

Ticket sellers usually arrange flash ticketing by shipping a gift card (eg: VISA) that was used to initially purchase the tickets to the customer, who then takes the (original purchase) card with them to the venue and has it swiped by venue personnel to gain entry to the event. Note that it is not required to provide ID in this case as the gift card is nameless. Customers should contact their seller directly with any additional questions about flash ticketing.

What is Zone seating?

Zone seating is a recent introduction in the secondary ticket market that originated in Europe. The seating listed represents various areas (groups of sections) within the venue corresponding to some visual model. The chunks concerned are often called “Zones” and labeled as A, B, C; GOLD, SILVER, BRONZE; or some such naming strategy. Event-goers are then given options to purchase seats based solely on their Zone location. For the same event, other sellers will typically choose to specify seating location in the traditional section/row convention.

The basic purpose of Zone seating is to reduce ticket prices for customers and limit confusion regarding seat differentiation. Unspecified zoned tickets could be located anywhere in the Zone concerned, so customers should only buy from a zoned listing if they are comfortable receiving any tickets in that zone.

Questions About Tickets after placing an order

Why is someone else's name on my ticket?

The name on a customer’s ticket will be the name of a representative from the seller’s office who initially bought the ticket. Therefore your name will not be located on any ticket bought through Section2Tickets.com. The naming issue will in no way affect your ability to access the event, as the only thing that matters is that the bar code on the ticket scans during venue entry. Thought about another way, names are irrelevant or else people would not be able to give away tickets as gifts to friends or family.

What if I order the wrong tickets or the wrong number of tickets?

Please email us  to see if anything can be done to rectify the situation. Another possibility is to contact the seller supplying your order to see if they have any options available to you.

What if I receive the wrong tickets or the wrong number of tickets?

Customers who receive tickets in the incorrect location and/or number of seats should contact their seller ASAP to have the situation resolved. Sellers are expected to deliver what the customer ordered (or acceptable alternates) in a timely fashion. All customers are guaranteed to receive the correct tickets (or acceptable alternatives/upgrades) before the event or else receive a 125% refund of the entire cost of their order (ticket cost, shipping cost, and fees combined) via our worry-free guarantee (click here for more information). A rating system for ticket sellers is also in place, with the ratings determining what tickets sellers can list, how and when they can list them, what they're charged for doing so, etc. This system is in place to ensure selling policies are followed and customers receive a perfect buying experience.

What happens if my tickets are lost or stolen?

Tickets are generally one-of-a-kind items that cannot easily be reprinted or redistributed once they are lost in whatever manner. The purpose of such restrictions is to prevent ticketing fraud via multiple printings of the same e-ticket, etc. In this situation, customers should contact their seller to inquire if anything can be done to reissue replacements for their lost tickets. It is not simply a matter of reprinting the same tickets because those have been compromised. New tickets must be obtained that void those now potentially in the wrong hands. A re-access fee will typically be charged to cover the time required to obtain new tickets.

Why did I receive tickets printed out on paper?

So-called “paper tickets” are e-tickets (emailed tickets, typically in the form of pdf files) that were emailed to the initial buyer and then printed out by the seller. Customers with paper tickets have therefore received printed-out e-tickets from their seller. Paper tickets are just as reliable and just as valid as “hard” (cardboard) tickets. The only thing that matters is that the bar code on the ticket scans during venue entry. Many sellers prefer to send ticket printouts to limit potential ticketing fraud. Uncontrolled access to Pdf files can result in multiple ticket printing, which will then only allow the first person to arrive at the venue and have that barcoded ticket scanned to enter (barcodes logically only allow one entry). As you might imagine, that person is typically not the rightful purchaser/own of the ticket. Thus the actual ticket files are consciously limited in their distribution.

Section 2 Tickets cannot guarantee tickets will be "hard" unless that is explicitly noted by the seller, which they are required to do by specifying the "stock type" of the ticket. "Hard" tickets are slowly evolving themselves out of existence. Many primary distributors prefer e-tickets because they are cheaper to produce, track, and distribute. E-tickets (and thus paper tickets) have therefore become increasingly common in event ticketing.

Why did I receive tickets in a section and/or row I didn’t order?

Occasionally ticket sellers no longer have the exact tickets ordered by a customer. This situation typically occurs when two people order the same ticket group closely in time to one another via different distribution channels over the internet. The seller concerned then searches their inventory for alternate tickets with which to supply the remaining customer. The basic goal is to prevent the seller from having to cancel an order. A canceled order would only force a buyer to place another order when the prices may have risen due to laws of supply and demand. Alternate tickets are thus meant to be helpful to consumers by ensuring the maximum number of ticket sales may be fulfilled.

Ticket sellers are only allowed to provide alternate tickets if they contact customers about the attempted change or if the tickets concerned are equal to or better than the original purchase. “Equal seats” are generally considered to be seats within 2 rows of the purchase row and/or in a mirror image section. “Better seats” are generally considered to be any seats that are closer to the stage/field. Contact your seller shortly after receiving your tickets if you are unhappy with any alternate tickets provided.

Ultimately, all customers are guaranteed to receive the correct tickets (or acceptable alternatives/upgrades) before the event or else receive a 125% refund of the entire cost of their order (ticket cost, shipping cost, and fees combined) via our worry-free guarantee (click here for more information). Not receiving the seats ordered or what a reasonably objective person would consider an upgrade, with the seller not rectifying the situation, would undoubtedly qualify for a 125% refund, which should be requested if the seller does not immediately acknowledge and provide such.

My seats were supposed to be together, but they are not. 

All tickets sold through Section2Tickets.com are guaranteed to be side-by-side unless explicitly stated otherwise by the seller. We realize most people attend events in groups of two or more and thus put great value in consecutive seating. Contact your ticket seller ASAP if you receive tickets that are not consecutive in nature when you ordered such. Some tickets may appear not to be together when they actually are consecutive. Some venues (especially theaters) number seats odd or even rather than consecutively. In this scenario, each side of the venue will have odd- or even-numbered seating. Thus seats (2, 4, 6, etc.) that appear to be separated but that are actually together.

Ultimately, all customers are guaranteed to receive the correct tickets (or acceptable alternatives/upgrades) before the event or else receive a 125% refund of the entire cost of their order (ticket cost, shipping cost, and fees combined) via our worry-free guarantee (click here for more information). Not receiving consecutive seats when that is what was ordered, with the seller not rectifying the situation, would undoubtedly qualify for a 125% refund, which should be requested if the seller does not immediately acknowledge and provide such. 

The tickets I bought had an obstructed view that wasn’t advertised when I bought them.

Seats labeled as “partial” or “obstructed view” depends on whether the venue considers the seats to be visually obstructed. Venues are the ones tasked with deciding on the visual quality of their event seating and then marking any relevant tickets as visually obstructed by printing a notice on the tickets themselves. Our sellers are subsequently required to mention this warning on their ticket listings.

Contact your seller ASAP if the tickets you receive are labeled "side", "rear", "partial view", “obstructed view”, etc., but were not advertised as such when you purchased. Note that Section 2 Tickets cannot hold sellers accountable for non-official obstructions, such as non-fixed equipment set up by the performers (speakers, ventilation fans, etc.). If this situation is encountered at the event, you must take the issue up with the venue and/or promoter personnel on-site to request re-seating, etc. Sellers can only be held responsible if they do not adequately convey information imparted by the venue at the time of initial purchase.

Ultimately, all customers are guaranteed to receive the correct tickets (or acceptable alternatives/upgrades) before the event or else receive a 125% refund of the entire cost of their order (ticket cost, shipping cost, and fees combined) via our worry-free guarantee (click here for more information). Receiving seats labeled as obstructed view when this fact was not disclosed at the time of purchase, with the seller not rectifying the situation, clearly qualifies for a 125% refund, which should be requested if the seller does not immediately acknowledge and provide such.

Questions About Prices, Fees, and Refunds

Why is the price on my tickets different from the price I paid for them?

The multitude of sellers who list on Section2Tickets.com are re-selling tickets to popular entertainment events and are repricing them based on their perception of the event’s popularity.

The mark-up in ticket prices on the resale market is basically designed to cover the numerous expenses incurred by sellers to obtain hard-to-get tickets for consumers to later purchase at times more convenient for them. Sellers pay face value plus additional fees and/or have fee-paying memberships in special fan clubs and/or sometimes even pay their own mark-up fee by buying tickets from other resellers.

The basic purpose of the resale market is to keep tickets available longer than they would otherwise be. The markup in price prevents event tickets from being bought up too quickly and is thus what keeps them accessible even a few weeks, or even days, before an event. The sellers from whom customers purchase thus charge a convenience fee for accessing the tickets. The overall idea is to make ticket buying more convenient for customers by allowing ticket purchases to be more widely accessible.

Why do you charge a service fee and how much is it?

The service fee is the part of the ticket transaction that allows Section2Tickets.com to provide customers access to great tickets at great resale prices. The fee itself varies depending on the situation, but is typically 15-20% of the value of the ticket product(s) ordered. The service fee pays for website maintenance, billing security, customer support, and the software system that allows ticket sellers to upload and efficiently manage their ticket inventory. Some websites incorporate service fees into ticket prices, but Section 2 Tickets prefers to advertise the fee separately for full price transparency.

Why was I charged immediately for my ticket purchase?

The sellers who list tickets on Section2Tickets.com usually charge customers automatically when an order is placed to reserve your place in line for tickets (since sellers often receive numerous orders for the same or similar products within minutes of each other). Ticketing is a dynamic business with prices rising and falling constantly, so it is important to claim your tickets early at the price set at the time of the purchase. Also it is not unusual for credit cards to be charged in e-commerce (or any business) before items are accessible (books ordered from Amazon before they are printed or when they are “out of stock”).

Can I combine shipping on multiple orders?

Customers generally cannot combine shipping fees on multiple orders because the tickets on Section2Tickets.com are listed by a vast group of different ticket-selling companies and trusted individuals. So it is likely that multiple ticket orders will be shipped from different locations by different people at different times. It is up to a given ticket seller whether they will waive a delivery fee if you do indeed end up purchasing multiple orders from them that are capable of being shipped together at the same time.

Why is there an international shipping fee for my order?

Delivery fees for Section 2 Tickets customers are based on the combination of the location of the ticket seller and the location of the end customer (the event location is irrelevant). If both buyer and seller are not located in the same country, international shipping fees will apply.

Are there any taxes on ticket orders?

Taxes on tickets actually vary substantially from state-to-state and even between localities in various states - an ever-changing situation. This means that local and/or state taxes are not calculated on our checkout page during the purchase process. Any additional taxes seldom rise above 8-10% and are generally quite rare in occurrence. Ticketing taxes are based on the location of the ticket seller and are most prevalent in Texas, Chicago, California, and Michigan.

Can I get my shipping fee refunded?

Ticket sellers are responsible for deciding if a delivery fee can be refunded because they are the ones who charge customers for ticket orders. Sellers are not required to refund customers for any delivery fees. This is because sellers have to compensate themselves for the access fees incurred from primary ticket purchases. It's also true that some delivery methods (for example, will call and local pickup) require sellers to accept significant expenses in order to provide event tickets. This includes compensating an employee to drive to a given location, paying for parking and gas expenses, and other such related fees.

Are your prices/fees negotiable?

The prices and fees on Section2Tickets.com are not negotiable because we do not set ticket prices (the sellers do) and so we do not directly determine how much a ticket is worth. Basically, ticket sellers would not be likely to sell through us if we could unilaterally lower their prices.

Do you have any discount codes available?

No, no discount codes are currently available for use on Section2Tickets.com.

Are ticket orders charged in US dollars?

Almost all ticket orders placed through Section2Tickets.com are charged in US dollars (this is denoted on every checkout page). A select few events may appear in British pounds (only for UK or European events). Exchange charges (if applicable) for non-US customers may apply to ticket orders placed with European sellers if foreign currency is specified at checkout.

Do prices go down/up as the event gets closer?

The event tickets listed on Section2Tickets.com are priced dynamically by their individual sellers to reflect changing market conditions. Most tickets tend to decline in value over time as an event nears and sellers become anxious to sell their inventory. However, there are no guarantees in this business, and ticket selection also declines simultaneously - so there's a trade-off involved. The major exception to this pricing rule is for extremely popular concert and sporting events, for which ticket prices usually increase steadily over time.

Questions About Other Issues

Is Section2Tickets.com a legitimate source for tickets?

Yes, definitely. All event tickets listed on Section2Tickets.com are guaranteed to be legitimate and valid for event entry. We only allow registered ticket-selling companies and trusted individuals to resell tickets through our website, thus ensuring ticket purchases are from professionals who sell valid ticket inventory for a living. The Section2Tickets.com business model is that the identity of the seller is revealed directly (so sellers put their reputations at stake when supplying tickets). We further guarantee authentic tickets, fulfilling commitments, and excellent customer service from our sellers by using a tight rating system to rank sellers and grant selling abilities commensurate with performance.

Finally, all the tickets listed on Section2Tickets.com are guaranteed to be legitimate and arrive in time for the event or else a 125% refund of the entire cost of the order (ticket cost, shipping cost, and fees combined) will be given per the terms of our worry-free guarantee (click here for more information). We only deal with licensed, registered ticket selling companies, so customers are buying from professionals who sell tickets for a living. A rating system for ticket sellers is also in place, with the ratings determining what tickets sellers can list, how and when they can list them, what they're charged for doing so, etc. This system is in place to ensure selling policies are followed and customers receive a perfect buying experience.

Can I cancel my ticket order?

The ticket sellers who sell tickets on Section2Tickets.com are unable to cancel orders and offer refunds. The all-sales-are-final policy is standard across both the primary and secondary ticket market because tickets are time-sensitive items with strict value limits. This means returning tickets is not like tangible items which could then be used by another customer at another time. Thus, ticket sellers may be unable to sell returned tickets (and lose their entire investment) or ay have to sell them for less money. The end result is the ticket supplier loses money as a result of the ticket return.

What happens if an event is canceled or never occurs?

Canceled events (including never-played sporting events) entitle customers to a full refund of their order total, except for shipping cost. Customers should contact their ticket seller directly for further information about any proposed refund. Ticket sellers are who charges customer credit cards, and thus are responsible for refunds. Sellers may require customers to return any provided tickets before a refund is issued.

What happens if an event is postponed?

Tickets possessed by customers for postponed events will be valid for the rescheduled date. Event postponement does not entitle customers to a refund of their ticket purchase, even in those rare cases when primary sources offer refunds. Also, temporary event cancellations are considered postponements until cancellation is officially announced.

Why was my ticket order rejected?

The ticket sellers on Section2Tickets.com generally have a 1-2 business day window during which they are free to accept or reject a ticket order. This flexibility is provided because tickets shown on our site are likely listed on other resale networks as well. While rare, it is thus possible to sell a ticket group before removing it from our website. Sellers then look for possible substitute tickets for the customer; but if substitutes are not available, the order must be rejected. Contact us if your order is rejected and we will help find new tickets to the event ASAP.

I'm having trouble reaching my seller. 

Sellers who list tickets on Section2Tickets.com are required to be available for customer service during regular business hours and days, which are typically 9-5 M-F and 9-2 Sat local time. Feel free to contact us if you are unable to reach your ticket seller during normal business hours and we will attempt to facilitate the process.

Did my order go through?

If your order is accepted you will promptly receive a confirmation email with contact information for the seller.

Where can I park at the venue? Do they allow alcohol at the venue? Can I bring a camera to the event?

These questions are all venue-related and should be directed towards the venue where the event is occurring. Section 2 Tickets is not directly affiliated with any venues or promoters, so we are not familiar with their individual policies.